Multimall.sg offers a straightforward return policy to ensure customer satisfaction while maintaining efficiency and transparency in its operations. The platform allows returns only for defective items, emphasizing quality assurance and customer care. Shoppers who receive defective products can initiate a return within 7 days of purchase.
To begin the return process, customers must first verify that the item meets the criteria for a return. Only products genuine defects—such as manufacturing faults, damaged items, or incorrect orders—are eligible. Items damaged due to misuse, wear and tear, or other customer-related issues are not covered under the return policy. Additionally, the item must be in its original condition, including packaging, tags, and any accompanying accessories or documentation.
The return process at Multimall.sg is designed to be user-friendly. Customers are required to contact the platform’s customer support team within the 7-day window to report the issue. They may be asked to provide proof, such as photos or videos, to validate the defect. Once approved, the return instructions will be shared, and the defective product can be sent back.
Upon receiving and inspecting the returned item, Multimall.sg will process a replacement, repair, or refund based on availability and the customer’s preference. Refunds are typically issued through the original payment method. However, shipping fees, unless explicitly stated otherwise, are generally non-refundable.
This return policy highlights Multimall.sg’s commitment to quality and customer satisfaction, while also discouraging misuse of the system. Customers are encouraged to carefully inspect their purchases upon delivery to ensure any defects are promptly identified and reported. By maintaining clear and strict return guidelines, Multimall.sg fosters trust and reliability, offering peace of mind to shoppers while ensuring efficient handling of defective items.